1. General Terms
1.1. Agreement: By placing an order with Flower Poppy Decor and Designs, you agree to abide by theseterms and conditions.

1.2. Amendments: We reserve the right to amend these terms and conditions at any time. Changes will beeffective upon posting on our website.

2. Booking and Payment
2.1. Booking Confirmation: A booking is confirmed upon receipt of a signed contract and a non-refundable 50% deposit.

2.2. Payment Terms: The remaining balance is due no later than one month prior to the event date.

2.3. Accepted Payment Methods: We accept payments via credit/debit cards, bank transfers, and cash.

3. Cancellations and Changes
3.1. Cancellation Policy: Cancellations must be made in writing. Deposits are non-refundable. Cancellations made less than 30 days before the event will be subject to a 50% charge of the total order value.

3.2. Changes to Orders: Any changes to orders must be communicated in writing and are subject to availability.

3.3. Additional Services: Should you require additional services from Flower Poppy Decor & Design, such as placing thank you gifts for your guests or name cards for seating, which were not previously discussed, an additional invoice will be sent. Payment for these services must be made within 24 hours.

4. Rentals
4.1. Rental Period: Rental items are provided for the duration of the event (3day period). Late returns will incur additional fees.

4.2. Damage and Loss: The client (name on invoice) is responsible for any damage or loss of rental items. Damaged or lost decor items will be charged as stated in red on the quotation under “Replacement Value
per item” and will be detailed on our Breakage Invoice. Once the amount is deducted from the refundable deposit, the remaining balance will be credited to the bridal party as soon as possible. Should the cost of
broken or lost decor items exceed the refundable deposit amount, the outstanding balance must be paid within 24 hours.

4.3. Condition of Items: All rental items must be returned in the same condition as received. DO NOT WASH ANY DECOR ITEMS OR LINNEN.

4.4. Candle Rentals: All candles, except dinner candles or personalized candles, are hire items and must be returned along with our other decor. The candles are recycled and reused. Should you wish to purchase the candles, please inform us so we can communicate this to our supplier.

4.5. Venue Restrictions: It is the responsibility of the bridal party to determine whether open flames, such as candles, may be used at the venue. We will not be held responsible for any refunds for candles that were ordered but could not be used due to venue restrictions.

5. Floral Arrangements and Decor Setups
5.1. Flower Availability: We cannot guarantee a specific type of flower as most flowers are season-bound. However, we can guarantee the color spectrum. For example, purple may include lilac, dark purple, or violet.

5.2. Customization: We offer customized floral arrangements and decor setups based on your preferences. Any specific requests must be made at the time of booking.

5.3. Setup and Breakdown: Our team will handle the setup and breakdown of all floral and decor items, if arranged prior to the event.

5.4. Allergies and Safety: We will not be held accountable for any allergic reaction for floral arrangements. This is the responsibility of the client.

5.5. Mock Table Charges: The client will be charged the same price as a guest table on the invoice, which allows you to preview and approve the decor arrangement before your wedding/event.

6. Party Favors and Event Signage

6.1. Design Approval: Party favors and event signage designs will be approved by the client before production. Any changes after approval will incur additional charges.

6.2. Delivery and Setup: We provide delivery and setup services for party favors and event signage. Specific instructions and timings will be coordinated in advance.

7. Dessert Cups & Doughnuts
7.1. Order Minimums: There may be minimum order requirements for dessert cups. Please inquire at the time of booking.

7.2. Customization: Flavors and designs can be customized. All requests must be finalized 30 days prior to the event.

7.3. Storage and Handling: Dessert cups should be stored in appropriate conditions as advised. We are not responsible for any spoilage due to improper handling after delivery.

7.4. Allergies and Safety: Please inform us of any allergies or safety concerns related to the dessert cups in advance.

8. Liability
8.1. Event Changes: We are not liable for any changes or cancellations due to unforeseen circumstances such as weather, venue issues, or other external factors.

8.2. Limitation of Liability: Our liability is limited to the total amount paid for our services. We are not liable for any indirect or consequential losses.

9. Contact Information
9.1. Inquiries: For any questions or concerns regarding these terms and conditions, please contact us at flowerpoppy@gmail.com.

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms and conditions. A signed copy of the Terms and Conditions document needs to be send back to Flower Poppy Decor and Designs.