Delivery and Collection Information for Rentals

1. Delivery Information
1.1. Delivery Service: We offer delivery services for all rental items to your event location. Delivery charges will be based on the distance from our warehouse to the event venue and will be included in your final invoice.

1.2. Delivery Timeframe: Rental items will be delivered at a pre-arranged time agreed upon during the booking process.

1.3. Delivery Access: Please ensure that there is adequate access for delivery vehicles at the venue. Any delivery complications due to restricted access may result in additional charges.

1.4. Set-Up and Installation: For decor items requiring setup, our team will handle the installation at the venue. Any specific instructions or decor layout plans should be communicated in advance. We work on strict time limit and will not assist in any changes of the venue hall layout i.e. moving of tables as this remains the responsibility of the venue and its personnel.

2. Collection/Breakdown Information
2.1. Collection/Breakdown Service: Our team will handle the breakdown and collection of all rental items after the event. The collection/breakdown time will be arranged in advance.

2.2. Return Condition: All rental items should be returned in the same condition as delivered. Any damage, excessive wear, or missing items will be charged as stipulated on the invoice under “Replacement price per unit” in red and will be deducted from the refundable deposit, before any funds are credited back to the client. The client will be advised of the deductions via our breakage invoice.

2.3. Late Returns: If rental items are delivered late, or not ready for pickup at the pre-arranged time, a late return fee will be charged. Additional daily rental charges will be incurred for each day the items are delayed.

2.4. Client Responsibility: The client is responsible for the safekeeping of all rental items from the time of delivery until the time of pickup. Any loss or damage during this period will be charged accordingly.

2.5. Candle Rentals: All candles, except dinner candles or personalised candles, are hire items and must be returned along with our other decor. The candles are recycled and reused. Should you wish to purchase the candles, please inform us so we can communicate this to our supplier.

3. Cancellation and Returns Policy
3.1. Cancellation: If you need to cancel your rental order, please notify us as soon as possible. Cancellations made more than 30 days before the event will receive a partial refund, excluding the non-refundable deposit. Cancellations made less than 30 days before the event will be subject to a 50% charge of the total order value.

3.2. Modifications: Any modifications to the rental order, such as changes in quantity or item type, should be requested in writing and are subject to availability.

3.3. Refunds: Refunds will be issued via electronic payments

3.4. Faulty Items: In the rare event that a rental item is faulty or damaged upon delivery, please notify us immediately.

For any questions or concerns regarding delivery and collections, please contact our customer service team at flowerpoppy@gmail.com.